Shipping policy
SHIPPING POLICY
We're excited to offer online shopping at The Kinnebrew Company! As we begin this new chapter, our team is committed to preparing every order carefully and providing the same personal service our customers have trusted since 1947. We appreciate your patience and support as we grow our online store.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping time.
During holidays, sales and other high-volume periods, processing may take slightly longer. If we experience a significant delay with your order, we will contact you using the information provided at checkout.
You will receive an order confirmation after your purchase and another notification containing tracking information once your order has shipped. Please allow time for tracking information to become active after receiving your shipping confirmation.
SHIPPING RATES AND DELIVERY
We currently ship within the United States. A flat shipping rate of $10 applies to orders under $100. Orders totaling $100 or more qualify for free standard shipping!
Orders totaling $100 or more qualify for free standard shipping. The $100 minimum is calculated after discounts and before applicable taxes.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays and other circumstances outside our control may affect delivery times.
FREE IN-STORE PICKUP
Free in-store pickup is available at:
The Kinnebrew Company
208 West Lamar Street
Americus, GA 31709
Customers who select pickup at checkout will receive a notification when their order is ready. Please wait until you receive this notification before coming to the store.
Please bring your order confirmation and a valid photo ID when collecting your order. If someone else will be collecting it for you, please contact us in advance.
ORDER CHANGES AND INCORRECT ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to change or correct your order information, contact us as soon as possible at sales@kinnebrewco.com or (229) 924-8888. We will do our best to assist, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
LOST, STOLEN OR DELAYED PACKAGES
The Kinnebrew Company is not responsible for delays caused by shipping carriers, weather, holidays or other circumstances outside our control.
If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members and with neighbors before contacting the carrier.
If your package appears lost or delayed, contact the shipping carrier using your tracking information. You may also contact us, and we will assist where reasonably possible. However, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.
DAMAGED OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective or incorrect, contact us promptly at sales@kinnebrewco.com.
Include your order number, a description of the issue and clear photographs of the item and packaging so we can review the situation and make it right.
RETURNS
Shipping charges are nonrefundable. Customers are responsible for return shipping costs unless an item was damaged, defective or incorrectly fulfilled by The Kinnebrew Company.
Please review our Return and Refund Policy for complete information concerning eligibility, final-sale merchandise and store credit.
CONTACT US
For questions concerning shipping, pickup or an existing order, contact us at:
The Kinnebrew Company
208 West Lamar Street
Americus, GA 31709
sales@kinnebrewco.com
(229) 924-8888