Refund policy

RETURN AND REFUND POLICY

We accept eligible returns within 30 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with all tags attached. Proof of purchase is required.

To request a return, email sales@kinnebrewco.com before mailing your item. Returns sent without prior approval may not be accepted.

Approved returns should be mailed to:

The Kinnebrew Company
208 West Lamar Street
Americus, GA 31709

Customers are responsible for all return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as The Kinnebrew Company is not responsible for returned packages that are lost in transit.

Once your return has been received and inspected, approved returns will be issued as store credit only. We do not issue refunds to the original payment method.

FINAL SALE ITEMS

Sale items, gift cards, special orders, personalized items, and items marked “Final Sale” cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at sales@kinnebrewco.com with your order number and photos so we can make it right.

EXCHANGES

We do not offer direct exchanges by mail. After an approved return is processed and store credit is issued, you may use the credit to purchase another size or item.